The Sienna Heel

We accept a wide variety of secure payment methods for your convenience. You can pay using all major credit and debit cards, including Visa, Mastercard, and American Express. We also support express digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.

We process orders very quickly to get them to you as fast as possible. You may cancel or request changes to an order within 12 hour of placing it by contacting our customer service. After this 12-hour window, the order is processed immediately and can no longer be modified or cancelled. If your order has already been processed, you will need to wait for it to arrive and then initiate a return.

We strongly recommend checking the Size Guide found on each product page before ordering. Since our styles are designed for a specific fit, the size chart is the best way to ensure you are happy with your purchase. If you are between sizes, we generally suggest sizing up for the most comfortable fit.

Yes. Once your order is processed and shipped automatically, you will receive confirmation. If your package is in transit, please allow time for it to arrive.

You can also track your order via our tracking page on the top of the screen.

If you are not fully satisfied, you can return your order within 30 days of receipt. Please note that we do not offer free returns, and shipping costs are the responsibility of the customer.

Check our Return & Exchanges page for more information!